`DW-Agents/dw-agents/agent-zendesk-chat/README.md`

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# Zendesk Chat Agent

## Purpose
Manages customer support interactions through Zendesk integration with AI-powered responses.

## Core Responsibilities
- Real-time customer chat monitoring
- AI-powered response generation
- Ticket management
- Customer inquiry routing
- Support analytics

## Technical Details
- **Main File**: zendesk-chat-agent.ts
- **AI**: Anthropic Claude for intelligent responses

## Key Features
- Automated customer support
- Context-aware responses
- Ticket escalation handling
- Customer satisfaction tracking
- Multi-channel support integration

## Integration Points
- Syncs with Zendesk platform
- Reports to task-orchestrator
- Coordinates with needs-attention for urgent issues