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data/businesses.json
440 lines
[
{
"slug": "chase-credit-card",
"name": "Chase Credit Card Customer Service",
"phone": "1-800-432-3117",
"category_hints": [
"credit-card-increase",
"credit-card-dispute"
],
"ivr_notes": "After greeting, say 'representative' twice or press 0. Hold time avg 8-15 min weekdays."
},
{
"slug": "amex-customer-service",
"name": "American Express Customer Service",
"phone": "1-800-528-4800",
"category_hints": [
"credit-card-increase",
"credit-card-dispute"
],
"ivr_notes": "Say 'representative'. AmEx routes Platinum/Centurion to dedicated lines via account verification."
},
{
"slug": "capital-one",
"name": "Capital One Credit Card",
"phone": "1-800-227-4825",
"category_hints": [
"credit-card-increase",
"credit-card-dispute"
],
"ivr_notes": "Press 2 for credit card, then say 'representative'."
},
{
"slug": "citi-cards",
"name": "Citi Cards Customer Service",
"phone": "1-800-950-5114",
"category_hints": [
"credit-card-increase",
"credit-card-dispute"
],
"ivr_notes": "Press # then 0 to skip account-number prompt and go to queue."
},
{
"slug": "discover",
"name": "Discover Card Customer Service",
"phone": "1-800-347-2683",
"category_hints": [
"credit-card-increase",
"credit-card-dispute"
],
"ivr_notes": "Say 'agent' at any point. Hold time typically short (5-10 min)."
},
{
"slug": "boa-credit-card",
"name": "Bank of America Credit Card",
"phone": "1-800-732-9194",
"category_hints": [
"credit-card-increase",
"credit-card-dispute"
],
"ivr_notes": "Press 0 multiple times to reach agent."
},
{
"slug": "wells-fargo-cc",
"name": "Wells Fargo Credit Card",
"phone": "1-800-642-4720",
"category_hints": [
"credit-card-increase",
"credit-card-dispute"
],
"ivr_notes": "Say 'customer service' or press 0.",
"ivr_dtmf": [
{
"delay_sec": 8,
"digit": "0"
},
{
"delay_sec": 6,
"digit": "0"
},
{
"delay_sec": 5,
"digit": "0"
}
]
},
{
"slug": "cedars-sinai-billing",
"name": "Cedars-Sinai Patient Billing",
"phone": "1-800-233-2771",
"category_hints": [
"hospital-billing"
],
"ivr_notes": "Press 1 for billing, then 2 for billing question. Hold time can be 30+ min during peak."
},
{
"slug": "ucla-health-billing",
"name": "UCLA Health Billing",
"phone": "1-310-301-8800",
"category_hints": [
"hospital-billing"
],
"ivr_notes": "Press 2 for patient financial services."
},
{
"slug": "kaiser-billing",
"name": "Kaiser Permanente Billing",
"phone": "1-800-390-3510",
"category_hints": [
"hospital-billing",
"insurance-claim"
],
"ivr_notes": "Members say 'member services'. Non-members press 0."
},
{
"slug": "anthem-blue-cross",
"name": "Anthem Blue Cross",
"phone": "1-855-333-5730",
"category_hints": [
"insurance-claim"
],
"ivr_notes": "Have member ID ready. Press 1 for member, then 2 for claims."
},
{
"slug": "united-healthcare",
"name": "UnitedHealthcare",
"phone": "1-866-633-2446",
"category_hints": [
"insurance-claim"
],
"ivr_notes": "Member ID required. Say 'representative' to bypass IVR."
},
{
"slug": "aetna",
"name": "Aetna Member Services",
"phone": "1-800-872-3862",
"category_hints": [
"insurance-claim"
],
"ivr_notes": "Member ID + DOB required. Hold typically 10-20 min."
},
{
"slug": "delta-airlines",
"name": "Delta Air Lines Reservations",
"phone": "1-800-221-1212",
"category_hints": [
"airline-change"
],
"ivr_notes": "SkyMiles members get priority. Say 'agent' at greeting."
},
{
"slug": "american-airlines",
"name": "American Airlines Reservations",
"phone": "1-800-433-7300",
"category_hints": [
"airline-change"
],
"ivr_notes": "AAdvantage Executive Platinum has its own line. Press 0 repeatedly to reach agent."
},
{
"slug": "united-airlines",
"name": "United Airlines Reservations",
"phone": "1-800-864-8331",
"category_hints": [
"airline-change"
],
"ivr_notes": "Premier members can press 2 for direct routing."
},
{
"slug": "southwest-airlines",
"name": "Southwest Airlines Customer Service",
"phone": "1-800-435-9792",
"category_hints": [
"airline-change"
],
"ivr_notes": "Generally short holds. Say 'agent' to skip menu."
},
{
"slug": "spectrum",
"name": "Spectrum (Charter) Cable & Internet",
"phone": "1-833-267-6094",
"category_hints": [
"cable-cancel"
],
"ivr_notes": "Say 'cancel service' to route to retention. Retention will offer aggressive discounts."
},
{
"slug": "comcast-xfinity",
"name": "Comcast / Xfinity",
"phone": "1-800-934-6489",
"category_hints": [
"cable-cancel",
"utility-dispute"
],
"ivr_notes": "Say 'cancel'. Routes to retention. Have account number ready."
},
{
"slug": "att-wireless",
"name": "AT&T Wireless",
"phone": "1-800-331-0500",
"category_hints": [
"cable-cancel"
],
"ivr_notes": "Press 0 repeatedly. Say 'cancel' to route to loyalty team."
},
{
"slug": "verizon-wireless",
"name": "Verizon Wireless Customer Service",
"phone": "1-800-922-0204",
"category_hints": [
"cable-cancel"
],
"ivr_notes": "Say 'cancel service' for loyalty team routing. Have last 4 SSN ready."
},
{
"slug": "tmobile",
"name": "T-Mobile Customer Care",
"phone": "1-800-937-8997",
"category_hints": [
"cable-cancel"
],
"ivr_notes": "Press 0 or say 'agent'. T-Mobile's IVR is friendlier than competitors."
},
{
"slug": "ladwp",
"name": "Los Angeles Department of Water & Power",
"phone": "1-800-342-5397",
"category_hints": [
"utility-dispute"
],
"ivr_notes": "Press 3 for billing. Long holds common."
},
{
"slug": "socalgas",
"name": "Southern California Gas",
"phone": "1-800-427-2200",
"category_hints": [
"utility-dispute"
],
"ivr_notes": "Press 2 for billing question, then 1 for residential."
},
{
"slug": "sce-edison",
"name": "Southern California Edison",
"phone": "1-800-655-4555",
"category_hints": [
"utility-dispute"
],
"ivr_notes": "Press 2 for billing, then 1 for residential."
},
{
"slug": "opentable",
"name": "OpenTable Customer Support",
"phone": "1-800-673-6822",
"category_hints": [
"restaurant-reservation"
],
"ivr_notes": "For consumer reservation help. Restaurants direct have higher availability."
},
{
"slug": "irs",
"name": "IRS Individual Tax Help",
"phone": "1-800-829-1040",
"category_hints": [
"other"
],
"ivr_notes": "Famously long holds (1-3 hrs). Press 2 then 1 then 3 then 2 to route fastest. Mon-Fri 7am-7pm local."
},
{
"slug": "social-security",
"name": "Social Security Administration",
"phone": "1-800-772-1213",
"category_hints": [
"other"
],
"ivr_notes": "Long holds. Say 'agent' to bypass automated menu."
},
{
"slug": "medicare",
"name": "Medicare",
"phone": "1-800-633-4227",
"category_hints": [
"insurance-claim"
],
"ivr_notes": "Press 0 to bypass IVR menus. Have Medicare ID ready."
},
{
"slug": "amazon-cs",
"name": "Amazon Customer Service",
"phone": "1-888-280-4331",
"category_hints": [
"warranty-claim",
"subscription-cancel"
],
"ivr_notes": "Generally pickup is fast. Have order # ready."
},
{
"slug": "apple-support",
"name": "Apple Support",
"phone": "1-800-275-2273",
"category_hints": [
"warranty-claim"
],
"ivr_notes": "Apple ID required. Hold typically <10 min for Genius routing."
},
{
"slug": "best-buy-geek",
"name": "Best Buy Geek Squad",
"phone": "1-800-433-5778",
"category_hints": [
"warranty-claim"
],
"ivr_notes": "Press 0. Have member ID and serial number ready."
},
{
"slug": "rocket-mortgage",
"name": "Rocket Mortgage Servicing",
"phone": "1-800-508-0944",
"category_hints": [
"mortgage-loan"
],
"ivr_notes": "Press 1 for existing mortgage. Have loan number ready."
},
{
"slug": "wells-fargo-mortgage",
"name": "Wells Fargo Home Mortgage",
"phone": "1-800-357-6675",
"category_hints": [
"mortgage-loan"
],
"ivr_notes": "Press 2 for existing loan, then 3 for hardship."
},
{
"slug": "netflix",
"name": "Netflix Customer Service",
"phone": "1-866-579-7172",
"category_hints": [
"subscription-cancel"
],
"ivr_notes": "Cancellation is easier through web. Phone agents handle billing disputes."
},
{
"slug": "comcast-xfinity-mobile",
"name": "Xfinity Mobile Customer Service",
"phone": "1-888-936-4968",
"category_hints": [
"cable-cancel"
],
"ivr_notes": "Press 0 to reach agent."
},
{
"slug": "doordash-cs",
"name": "DoorDash Customer Service",
"phone": "1-855-973-1040",
"category_hints": [
"other"
],
"ivr_notes": "Order # required."
},
{
"slug": "uber-support",
"name": "Uber Critical Safety / Account Support",
"phone": "1-800-593-7069",
"category_hints": [
"other"
],
"ivr_notes": "For critical issues only — most support is in-app."
},
{
"slug": "geico",
"name": "Geico Customer Service",
"phone": "1-800-841-3000",
"category_hints": [
"insurance-claim"
],
"ivr_notes": "Have policy # ready. Press 2 for existing policy."
},
{
"slug": "state-farm",
"name": "State Farm Customer Service",
"phone": "1-800-782-8332",
"category_hints": [
"insurance-claim"
],
"ivr_notes": "Local agent routing typically faster than central."
},
{
"slug": "progressive",
"name": "Progressive Insurance",
"phone": "1-800-776-4737",
"category_hints": [
"insurance-claim"
],
"ivr_notes": "Press 2 for existing policy, then 1 for claim."
},
{
"slug": "allstate",
"name": "Allstate Customer Service",
"phone": "1-800-255-7828",
"category_hints": [
"insurance-claim"
],
"ivr_notes": "Press 0 for general agent."
},
{
"slug": "us-bank",
"name": "US Bank Customer Service",
"phone": "1-800-872-2657",
"category_hints": [
"credit-card-increase",
"mortgage-loan"
],
"ivr_notes": "Press 0 to bypass account-number prompt."
},
{
"slug": "ally",
"name": "Ally Bank Customer Care",
"phone": "1-877-247-2559",
"category_hints": [
"mortgage-loan"
],
"ivr_notes": "Generally fast pickup. 24/7 support."
},
{
"slug": "macenthusiasts",
"name": "MacEnthusiasts",
"phone": "+13102872777",
"website": "https://shop.macenthusiasts.com",
"category_hints": [
"warranty-claim",
"other"
],
"ivr_dtmf": [
{
"delay_sec": 6,
"digit": "2"
}
],
"notes": "LA Apple reseller, IVR menu: 1=rentals, 2=sales, 3=service, 4=accounting, 5=address/hours, *=directory, #=repeat. Source: 2026-05-12 transcript of CAb64d5b1ee."
}
]