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Chat watcher: clickable 'Open chat' dialog (opens Zendesk on click) as default on-screen alert; NOTIFY=banner for the quieter banner

6485514810a9b57b62f6878e99dea523b855e211 · 2026-08-11 08:30:58 -0700 · steve

Files touched

• M watch.js

Diff

commit 6485514810a9b57b62f6878e99dea523b855e211
Author: steve <steve@designerwallcoverings.com>
Date:   Tue Aug 11 08:30:58 2026 -0700

    Chat watcher: clickable 'Open chat' dialog (opens Zendesk on click) as default on-screen alert; NOTIFY=banner for the quieter banner
---
 watch.js | 14 ++++++++------
 1 file changed, 8 insertions(+), 6 deletions(-)

diff --git a/watch.js b/watch.js
index cad24dd..16a255a 100644
--- a/watch.js
+++ b/watch.js
@@ -52,13 +52,15 @@ function post(url, body) {
   });
 }
 
-function macNotify(title, subtitle, msg) {
+function macNotify(title, subtitle, msg, url) {
   // Native macOS on-screen alert — pops over whatever's focused (incl. FileMaker) on macstudio3.
-  // NOTIFY=dialog for a clickable popup, else a notification-center banner (default).
+  // NOTIFY=dialog (default here) = clickable popup whose "Open chat" button opens the chat;
+  // NOTIFY=banner = a notification-center banner instead.
   const esc = s => String(s || '').replace(/["\\]/g, '\\$&').replace(/[\r\n]+/g, ' ');
-  const scpt = (process.env.NOTIFY === 'dialog')
-    ? `display dialog "${esc(subtitle)}\n${esc(msg)}" with title "${esc(title)}" buttons {"Dismiss","Open chat"} default button "Open chat" giving up after 30`
-    : `display notification "${esc(msg)}" with title "${esc(title)}" subtitle "${esc(subtitle)}" sound name "Glass"`;
+  const scpt = (process.env.NOTIFY === 'banner')
+    ? `display notification "${esc(msg)}" with title "${esc(title)}" subtitle "${esc(subtitle)}" sound name "Glass"`
+    : `set r to display dialog "${esc(subtitle)}\n${esc(msg)}" with title "${esc(title)}" buttons {"Dismiss","Open chat"} default button "Open chat" with icon note giving up after 120
+       if button returned of r is "Open chat" then open location "${esc(url)}"`;
   try { require('child_process').spawn('osascript', ['-e', scpt], { detached: true, stdio: 'ignore' }).unref(); } catch {}
 }
 
@@ -69,7 +71,7 @@ async function alert(c) {
   const landing = ((c.webpath || [])[0]?.to || '').replace(/\?.*$/, '');
   const line = `${new Date().toISOString()} HOT ${c.id} | ${contact} | ${loc} | ${landing}`;
   fs.appendFileSync(LOG, line + '\n');
-  macNotify('🔥 New chat lead', contact + (loc ? ' · ' + loc : ''), 'Landing: ' + (landing || '?'));
+  macNotify('🔥 New chat lead', contact + (loc ? ' · ' + loc : ''), 'Landing: ' + (landing || '?'), ZLINK);
   const r = await post(CNCP, {
     title: `🔥 New HOT chat lead — ${contact}`,
     note: `Zendesk visitor left contact. Loc: ${loc || '?'} · Landing: ${landing || '?'} · Open: ${ZLINK}`,

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