`views/public/legal.ejs`

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<%- include('../partials/head', { title }) %>
<%- include('../partials/header') %>

<section class="long-form">
  <% if (kind === 'privacy') { %>
    <p class="kicker">Privacy</p>
    <h1 class="display-sm">Privacy policy</h1>
    <p class="lede">Ventura Claw collects a limited set of personal data needed to operate a directory and lead-routing service. This policy describes what we collect, why, and your rights.</p>

    <h2>What we collect</h2>
    <ul>
      <li><strong>Visitors sending a message to a listed business:</strong> name, email, phone (optional), ZIP (optional), and the message itself.</li>
      <li><strong>Listed businesses (account holders):</strong> business identity, contact details, address, payout details (held by Stripe; we don't store full bank credentials).</li>
      <li><strong>Everyone:</strong> standard server logs (IP, user agent, request path, timestamp) for abuse prevention; a session cookie for anti-CSRF and login state.</li>
    </ul>

    <h2>Why we collect it</h2>
    <p>To forward a visitor's message to the business they chose, to send the business a notification of new leads, to bill businesses for their subscription, and to send transactional updates. We do not sell or rent personal information.</p>

    <h2>Sharing</h2>
    <p>A visitor's message contents and contact details are forwarded only to the specific business the visitor selected. Payment processing for business subscriptions is handled by Stripe, Inc. Email delivery is handled by Purelymail. We do not share consumer data with third parties for marketing or remarketing.</p>

    <h2>Retention</h2>
    <p>Business account data is retained while the account is active and for 90 days after deletion. Lead messages are retained for 13 months for billing reconciliation and dispute resolution. Server logs roll off at 30 days. Suppression-list entries (people who unsubscribed) are retained indefinitely so we never re-contact them.</p>

    <h2>Your rights</h2>
    <p>California (CCPA/CPRA), EU/UK (GDPR), and other-jurisdiction residents may request access to, correction of, or deletion of personal data we hold about them. Email <a href="mailto:info@venturaclaw.com">info@venturaclaw.com</a> with subject "Privacy request" — we respond within 30 days. Unsubscribe links in every email work without contacting us first.</p>

    <h2>Contact</h2>
    <p><a href="mailto:info@venturaclaw.com">info@venturaclaw.com</a> · Ventura Claw · Designer Wallcoverings, 15442 Ventura Bl #102, Sherman Oaks CA 91403.</p>
    <p class="muted" style="margin-top:24px;font-size:12px">Last updated <%= new Date().toLocaleDateString('en-US', { year: 'numeric', month: 'long', day: 'numeric' }) %>.</p>
  <% } else { %>
    <p class="kicker">Terms</p>
    <h1 class="display-sm">Terms of service</h1>

    <p class="lede"><strong>Ventura Claw is a directory and advertising service.</strong> We list independent businesses operating on or near Ventura Blvd in Los Angeles. Businesses listed on this site are not employees, contractors, agents, or partners of Ventura Claw. Any goods or services offered by a listed business are provided directly by that business.</p>

    <h2>1. What Ventura Claw does</h2>
    <ul>
      <li>Operates a public directory of small businesses at venturaclaw.com.</li>
      <li>Routes consumer messages to the business the consumer chose.</li>
      <li>Charges listed businesses a subscription fee for premium placement and per-lead delivery.</li>
    </ul>

    <h2>2. What Ventura Claw does not do</h2>
    <ul>
      <li>Ventura Claw does <strong>not</strong> sell goods or services on behalf of listed businesses.</li>
      <li>Ventura Claw does <strong>not</strong> set prices, manage transactions, or take a percentage of any sale between a consumer and a listed business.</li>
      <li>Ventura Claw does <strong>not</strong> warrant, endorse, or guarantee any goods or services offered by a listed business.</li>
      <li>Ventura Claw does <strong>not</strong> list state-licensed professionals (medical, legal, financial, real-estate, licensed trades) and explicitly disclaims being a referral service for those professions.</li>
    </ul>

    <h2>3. Verification disclaimer</h2>
    <p>Listing details (address, hours, services, photos) are self-reported by the business or sourced from public records. Ventura Claw reviews listings for general accuracy but does not independently audit each business. Verify offerings, pricing, hours, and qualifications directly with the business before any purchase or contract.</p>

    <h2>4. Subscription terms</h2>
    <p>Listed businesses may subscribe to a paid tier (Starter, Standard, or Premier) for premium placement. Subscriptions bill monthly via Stripe and may be canceled at any time from the billing portal; cancellation takes effect at the end of the current billing period.</p>

    <h2>5. Lead delivery</h2>
    <p>When a consumer submits a message via a business's profile page, Ventura Claw forwards the message contents and the consumer's contact details to the business by email. The business is responsible for replying to the consumer; Ventura Claw is not on the reply chain. Lead delivery is included in the subscription tier; we do not charge per-lead fees on top of the subscription.</p>

    <h2>6. Dispute resolution</h2>
    <p>Disputes between consumers and listed businesses about goods, services, pricing, or quality are between those parties; Ventura Claw is not a party to those disputes and does not arbitrate.</p>

    <h2>7. Limitation of liability</h2>
    <p>Ventura Claw's aggregate liability for any claim arising from use of the service is limited to the fees the consumer or business paid to Ventura Claw in the 12 months preceding the claim. We are not liable for any goods or services provided or not provided by a listed business, for any damage to a consumer's property, or for any other loss arising from a transaction between a consumer and a listed business.</p>

    <h2>8. Changes</h2>
    <p>These terms may be updated. Material changes will be communicated by email to active users. Continued use of the service after a change constitutes acceptance.</p>

    <h2>9. Contact</h2>
    <p><a href="mailto:info@venturaclaw.com">info@venturaclaw.com</a> · Ventura Claw · Designer Wallcoverings, 15442 Ventura Bl #102, Sherman Oaks CA 91403.</p>
    <p class="muted" style="margin-top:24px;font-size:12px">Last updated <%= new Date().toLocaleDateString('en-US', { year: 'numeric', month: 'long', day: 'numeric' }) %>. These terms describe Ventura Claw's current operating model and are not a substitute for the final terms a consumer or business agrees to at sign-up.</p>
  <% } %>
</section>

<%- include('../partials/footer') %>